Privacy Policy

Effective Date: 1 January 2026

gg123 ("we," "us," or "our") operates an online betting platform serving players in Indonesia and other jurisdictions where our services are legally available. We are committed to protecting your personal information and respecting your privacy rights in accordance with applicable data protection laws and internationally recognised best practices.

This Privacy Policy describes how we collect, use, share, store, and protect your personal data when you register for an account, use our services, or interact with our website and mobile applications (collectively, the "Platform"). By using gg123, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our Platform, including:

1.1 Personal Identification Information

When you register an account with gg123, we collect the following personal information:

• Full Name: Your legal name as it appears on your identification documents.
• Date of Birth: To verify that you meet the minimum age requirement of 21 years or older.
• Email Address: Used for account communications, security notifications, and promotional messages (with your consent).
• Phone Number: For account verification, security alerts, and customer support.
• Residential Address: To comply with Know Your Customer (KYC) regulations and verify your location.
• National Identification Number (KTP): Required for identity verification and regulatory compliance.
• Identification Documents: Copies of your KTP, passport, utility bills, bank statements, or other documents submitted for KYC verification.
• Selfie Photographs: Images of you holding your identification document, used to prevent fraud and verify your identity.

1.2 Financial Information

To process deposits and withdrawals, we collect:

• Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, and Bank Permata.
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Transaction history including deposit amounts, withdrawal requests, and payment timestamps.

We do not store your complete credit card or debit card numbers. Payment processing is handled by certified third-party payment processors who comply with PCI-DSS (Payment Card Industry Data Security Standard).

1.3 Usage and Activity Data

When you use gg123, we automatically collect information about your interaction with the Platform:

• Betting Activity: Records of all bets placed, including bet amounts, odds, selections, outcomes, and timestamps. This includes sports bets on football (EPL, La Liga, Serie A, Bundesliga, Champions League, BRI Liga 1), live betting, casino games, slots, togel (Indonesia's traditional numbers lottery), and crash games.
• Login Activity: IP addresses, device identifiers, browser type and version, operating system, login timestamps, and session durations.
• Bonus and Promotion History: Records of bonuses claimed, wagering progress, and promotional offers accepted.
• Communication Records: Transcripts of live chat conversations, email correspondence, WhatsApp messages, and phone calls with our customer support team.

1.4 Technical and Device Information

We collect technical data to improve your experience and ensure platform security:

• IP address and geolocation data (city, region, country).
• Device type, model, screen resolution, and operating system version.
• Browser type, version, language settings, and installed plugins.
• Cookies, web beacons, and similar tracking technologies (see Section 8 for details).
• Crash reports, error logs, and performance metrics.

1.5 Voluntary Information

You may choose to provide additional information, such as:

• Profile preferences (favourite sports, teams, or games).
• Survey responses and feedback submissions.
• Marketing preferences and communication consents.

2. How We Use Your Information

gg123 uses your personal information for the following purposes:

2.1 Account Management and Service Delivery

• Create, maintain, and administer your account.
• Process deposits, withdrawals, and payment transactions.
• Enable you to place bets and participate in casino games, slots, lottery draws, and sports betting markets.
• Apply bonuses, promotions, and VIP rewards to your account.
• Respond to your customer service inquiries via live chat, email, WhatsApp, or phone.

2.2 Identity Verification and Compliance

• Verify your identity, age (21+ requirement), and residential address through KYC procedures.
• Comply with legal and regulatory obligations, including anti-money laundering (AML) laws and responsible gaming requirements.
• Detect and prevent fraud, money laundering, underage gambling, and other illegal activities.
• Enforce our Terms & Conditions and investigate violations.

2.3 Security and Fraud Prevention

• Monitor account activity for suspicious behaviour, including multiple account creation, collusion, and bonus abuse.
• Protect the Platform from cyberattacks, hacking attempts, and unauthorised access.
• Secure your account using multi-factor authentication and encryption technologies.

2.4 Platform Improvement and Personalisation

• Analyse usage patterns to improve website navigation, game selection, and user interface design.
• Personalise your experience by recommending games, sports markets, or promotions based on your preferences and betting history.
• Conduct research, testing, and analytics to enhance platform performance and reliability.

2.5 Marketing and Communications

• Send promotional emails, SMS messages, or push notifications about new games, bonuses, tournaments, and special offers (only if you have opted in).
• Deliver personalised marketing content based on your activity and preferences.
• Notify you about important account updates, security alerts, and policy changes.

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account preferences.

2.6 Legal and Regulatory Purposes

• Respond to legal requests, court orders, or government inquiries.
• Cooperate with law enforcement agencies in investigating illegal activities.
• Defend our rights and interests in legal disputes or arbitration proceedings.

3. How We Share Your Information

gg123 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients:

3.1 Service Providers and Business Partners

We engage trusted third-party companies to support our operations, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) that process your deposits and withdrawals.
• Identity Verification Services: KYC providers that verify your identification documents and detect fraudulent submissions.
• Game Providers: Software studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, Pocket Games Soft, Play'n GO, Yggdrasil, Habanero, Red Tiger, and Quickspin that deliver casino games and slots on our platform.
• Hosting and Cloud Providers: Data centres and cloud infrastructure companies that store and manage our databases.
• Customer Support Tools: Live chat platforms, email service providers, and CRM systems that enable us to respond to your inquiries.
• Analytics and Marketing Platforms: Tools that help us understand user behaviour, measure campaign performance, and improve the Platform.

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, regulators, law enforcement, or courts if required by law or to:

• Comply with legal obligations, subpoenas, or court orders.
• Investigate suspected criminal activity, fraud, or money laundering.
• Protect the rights, property, or safety of gg123, our users, or the public.

3.3 Business Transfers

If gg123 is acquired, merged, or undergoes a restructuring, your personal information may be transferred to the acquiring entity as part of the transaction. You will be notified of any such change via email or a prominent notice on the Platform.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active Accounts: Your data is retained for the duration of your account's active status and for a reasonable period thereafter to address any post-closure inquiries.
• Closed Accounts: After you close your account, we retain certain information (identity verification records, transaction history, and communication logs) for up to 7 years to comply with regulatory and legal requirements.
• Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to ensure we do not contact you again.

Once the retention period expires, we securely delete or anonymise your data so that it can no longer be associated with you.

5. Data Security

gg123 employs industry-leading security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology.
• Secure Data Storage: Personal data is stored in encrypted databases hosted in secure data centres with restricted physical and digital access.
• Access Controls: Only authorised personnel with a legitimate business need can access your data, and all access is logged and monitored.
• Regular Security Audits: We conduct periodic vulnerability assessments, penetration testing, and third-party security audits.
• Two-Factor Authentication (2FA): Optional 2FA adds an extra layer of protection to your account login.

6. Your Privacy Rights

Under applicable data protection laws, including principles derived from GDPR (General Data Protection Regulation), you have the following rights regarding your personal information:

6.1 Right to Access

You can request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.

6.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account dashboard.

6.3 Right to Erasure (Right to be Forgotten)

You can request the deletion of your personal data under certain circumstances, such as:

• The data is no longer necessary for the purposes for which it was collected.
• You withdraw your consent (where consent was the legal basis for processing).
• You object to processing and there are no overriding legitimate grounds.

Please note that we may be required to retain certain data to comply with legal obligations (e.g., AML and tax records).

6.4 Right to Restriction of Processing

You can request that we limit how we use your data in certain situations, such as when you contest the accuracy of your data or object to processing.

6.5 Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider, where technically feasible.

6.6 Right to Object

You can object to the processing of your data for direct marketing purposes at any time. We will stop processing your data for marketing unless we have compelling legitimate grounds.

6.7 Right to Withdraw Consent

Where we rely on your consent to process your data (e.g., for marketing communications), you can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

6.8 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• WhatsApp: +62 812 3456 7890 (08:00-22:00 WIB)

We will respond to your request within 30 days. If we need more time, we will notify you and explain the reason for the delay.

7. International Data Transfers

gg123 operates internationally, and your personal information may be transferred to, stored, or processed in countries outside Indonesia. When we transfer data internationally, we ensure that appropriate safeguards are in place, such as:

• Standard contractual clauses approved by data protection authorities.
• Transfers to countries recognised as providing an adequate level of data protection.
• Compliance with international data protection frameworks.

8. Cookies and Tracking Technologies

gg123 uses cookies and similar tracking technologies to enhance your experience, analyse usage, and deliver personalised content. Cookies are small text files stored on your device when you visit our Platform.

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, or set preferences for specific websites. However, disabling essential cookies may affect your ability to use certain features of the Platform.

9. Third-Party Links

The gg123 Platform may contain links to third-party websites, services, or advertisements. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

gg123 is strictly for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21. If we become aware that a user is underage, we will immediately close the account and delete all associated data.

11. Changes to This Privacy Policy

gg123 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by:

• Posting the updated Privacy Policy on this page with a new "Effective Date."
• Sending an email notification to your registered email address.
• Displaying a prominent notice on the Platform.

Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• WhatsApp: +62 812 3456 7890 (08:00-22:00 WIB)

We are committed to resolving any privacy concerns promptly and transparently.